How to manage your home.

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What to do if something goes wrong.

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You will need to let us know what the problem is, so that we can investigate and decide what to do about it.

You can speak to your Housing Officer or call our maintenance team on the office telephone number: 01908 641018.

 

How we schedule repairs:

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We aim to carry out repairs as quickly as possible, but we prioritise the most serious jobs to keep our customers safe.

Repairs are prioritised depending on:

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The seriousness of the problem

The impact it will have on you

The potential damage to the property.

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There are two types of repairs, High Priority or By Appointment:

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High priority repairs

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These are repairs that pose an immediate danger or could cause serious damage.

If you’ve been left without hot water or electricity, there's a major water leak or your central heating system has failed, we aim to have a temporary or permanent repair for you within 24 hours.  

For repairs that are needed to make your home safe and secure, such as a broken front door, we'll get someone out to you as we can. 

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By Appointment Repairs

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These are repairs that do not pose any immediate risk to your health and safety, and we aim to complete these within 28 days of you reporting them to us. 

Tenants who receive support at home, such as in a supported living scheme or have live-in carers, will be given priority appointment times so that repairs are carried out as soon as possible.